Terms and Conditions

TERMS AND CONDITIONS

Cocoon Recovery Home is not a medical service or medical provider. Our specialty is providing luxurious and comfortable shared living space to assist guests with physical recovery following cosmetic surgery procedures. It is important that you understand that Cocoon Recovery Home is not a substitute for medical care or hospitalization; therefore the surgeon that performed your surgery will remain responsible for your medical care.

PRICES 

  • All prices are in U.S dollars and subject to change until reservation minimum deposit of $200 is paid.
  • Guests are billed on the same invoice as the patient.
  • If you arrive to Cocoon Recovery Home prior to your surgery, the night you spend at your surgeon’s clinic will be charged at $100 USD instead of usual rate, given we save your bed from any other possible reservations.

DEPOSITS AND PAYMENTS

  • Deposit- The reservation becomes binding only after a non-refundable deposit of $200 per reservation has been received. Cocoon Recovery Home accepts debit cards & credit cards (processing fees may apply)
  • Final Payment- For reservations made 31 days or more prior to arrival, final payment is due 30 days prior to arrival. For reservations made 30 days or less prior to arrival, full payment is due to Cocoon Recovery Home at the time the reservation is booked. Cocoon accepts debit cards & credit cards (processing fees may apply), bank transfer, check, or money order as payment.

CANCELLATION AND RESERVATION CHANGES FEES:

  • Cancellation Prior to Arrival- In case you want to cancel your reservation, amounts paid, minus deposit and cancellation fees, and other amounts owed, will be refunded. For a cancellation made between 29 – 7 days prior to arrival, there is a cancellation fee of $200 per reservation. For reservations cancelled 6 day prior to arrival through scheduled day of arrival and for no-shows, the full reservation price is non-refundable.
  • Changes Prior to Arrival- There is a $100 fee per reservation for any changes made 15 days or less prior to arrival to Cocoon Recovery Home. To request a change please contact us at info@cocoonrecovery.com (Changes are subject to availability)

REFUNDS:

  • No refunds will be given for reservations cancelled 7 days prior to arrival, on the day of arrival, or reservation no-shows. Any refunds must be requested in writing to info@cocoonrecovery,com. Cocoon Recovery Home reserves the right to make refunds in accordance with the method that payment was received.
  • The $200 minimum reservation deposit is under any situation (cancelation, no show, failure to meet the standards of your doctor to have surgery done, accidents, death) non-refundable and non-transferable.